Getting Started
How to Create an Account
To start using SellAfrrik, click on the Sign-Up button on our homepage. Enter your email, phone number, and password, then verify your account via email or SMS.
Logging In
Enter your registered email or phone number and password to log in. Use the “Forgot Password” link if needed.
Verifying Your Account
Verification helps protect your account. Provide valid identification or business documents as requested. Once verified, you can sell or buy without restrictions.
Buying on SellAfrrik
Searching for Products
Use the search bar to enter keywords. Filter results by category, price, rating, or location for faster results.
Placing an Order
Select a product, choose quantity, and click “Add to Cart.” Proceed to checkout and confirm your delivery address.
Payment Options
SellAfrrik supports multiple payment methods including credit/debit cards, mobile money, and bank transfers. Payments are secured via encryption.
Tracking Your Order
Go to “My Orders” to see delivery status. Each order provides tracking information updated by the vendor or our delivery partner.
Selling on SellAfrrik
How to Become a Vendor
Sign up as a vendor, provide your business and bank information, and submit verification documents. Once approved, you can start listing products.
Listing a Product
Fill in product name, description, category, price, stock quantity, and upload images. Accurate details help sell faster.
Understanding Commission Rates
SellAfrrik charges a 10–15% commission depending on product category. Commission is deducted automatically from each sale.
Shipping and Delivery
Update shipping information and tracking codes for each order. Prompt delivery improves customer ratings and trust.
Payments & Refunds
Vendor Payments
Vendors receive payment weekly or per order depending on their account settings. Payments are transferred securely to the registered bank account.
Customer Refunds
Refunds are issued if a product is damaged, incorrect, or not delivered. Customers can request a refund via the “Orders” page.
Payment Issues & Disputes
Contact our support team for payment discrepancies or disputes. We investigate and resolve issues promptly.
Account & Security
Updating Your Account
Update your personal or business information via the account settings page. Ensure all details are current for smooth transactions.
Security Tips
- Use a strong, unique password.
- Enable two-factor authentication (2FA).
- Do not share login details with anyone.
Privacy & Data Protection
SellAfrrik is committed to protecting your data. We use secure servers and encryption to safeguard information.
Policies & Guidelines
Return & Refund Policy
Customers can return products within 7–14 days depending on the category. Refunds are processed after verification.
Product Listing Guidelines
Vendors must provide accurate product descriptions, images, and adhere to legal regulations. Prohibited items are strictly banned.
Customer Behavior Rules
All users must act respectfully. Fraud, abuse, or harassment may lead to account suspension.
Frequently Asked Questions
How do I track my order?
Go to “My Orders,” click on the order, and check the tracking section.
Can I cancel an order?
Orders can be canceled before they are shipped. Contact support if cancellation is urgent.
How do I request a refund?
Submit a refund request through the order details page. Our team will review and process your request.