Customer Policies

At SellAfrrik, our customers are at the center of everything we do. The following policies ensure a safe, transparent, and enjoyable shopping experience.

1. Account Registration & OTP Security

• Customers must provide accurate personal information when registering with mobile number or email.
• Login is secured using OTP sent to your registered mobile or email. No passwords are required.
• Do not share your OTP with anyone. Report any suspicious login attempts to SellAfrrik support immediately.

2. Ordering & Payment

• All payments are processed securely through our escrow system.
• Orders are confirmed only after payment verification.
• Customers are responsible for providing accurate shipping details.

3. Returns & Refunds

• Return requests must comply with SellAfrrik's return policy.
• Refunds are issued only after items are inspected and verified.
• Customers should communicate promptly with support regarding any issues.

4. Responsible Conduct

• Customers must respect vendors, delivery agencies, and SellAfrrik staff.
• No fraudulent or misleading claims are allowed.
• Feedback and reviews should be honest and constructive.

5. Privacy & Data Protection

• Customer data is protected according to SellAfrrik's privacy policy.
• Data will only be used to facilitate transactions and communication.
• Customers can request information or deletion of their personal data as allowed by law.

By using SellAfrrik, customers confirm they have read, understood, and agreed to these policies.