Customer Rights & Responsibilities
A comprehensive guide for customers to understand their rights, responsibilities, and best practices while using SellAfrrik.
1. Customer Rights
- Right to accurate product information, including descriptions, pricing, and availability.
- Right to receive purchased items in good condition and on time.
- Right to request returns or refunds according to SellAfrrik policies.
- Right to secure and private handling of personal and payment information.
- Right to submit complaints or feedback through official channels.
2. Customer Responsibilities
- Provide accurate personal, shipping, and payment information.
- Communicate promptly with SellAfrrik regarding order issues.
- Follow SellAfrrik policies for returns, refunds, and disputes.
- Maintain respectful communication with vendors and support staff.
- Report fraudulent activity or suspicious listings to the platform.
3. Tips for Customers
- Always check product reviews and vendor ratings before purchasing.
- Keep records of transactions and receipts for reference.
- Enable notifications for updates on your orders and account activity.
- Use Afrrika Pay Wallet for secure and convenient payments.