Returns & Refunds Policy

SellAfrrik ensures a smooth and automated returns process to protect both customers and vendors. All returns are managed through the system, leveraging our delivery agency network and Afrrika Pay Wallet for internal payments.

1. Eligibility for Returns

Customers can initiate a return for eligible items within 15 days of delivery. To qualify:

• The item must be unused and in the same condition as received.
• All original packaging, tags, and accessories must be intact.
• The order must show Delivered status in the system.

2. Non-Returnable Items

• Gift cards
• Personalized or custom-made items
• Perishable goods (food, flowers)
• Items damaged due to misuse or improper handling
• Opened or used digital products, software, or downloads

3. Initiating a Return

All returns must be initiated through your Orders page:

1. Locate the delivered order or item and click the Return button.
2. Provide a mandatory reason for the return.
3. Submit the request. SellAfrrik is notified immediately, and all vendors associated with the order are notified.
4. The return status will appear as Pending in the system.

4. Return Process

1. Customer delivers the item to the nearest delivery agency or pickup station.
2. The delivery agency dispatches the item to SellAfrrik.
3. SellAfrrik ships the returned item back to the vendor.
4. Vendor inspects the item and confirms receipt in the system.
5. Vendor refunds the amount through Afrrika Pay Wallet to SellAfrrik.
6. SellAfrrik refunds the customer automatically via Afrrika Pay Wallet. All transactions are recorded and visible in real-time for complete transparency.

5. Refunds

• Refunds are issued to the original payment method via Afrrika Pay Wallet.
• It may take up to 7 business days for the refund to appear depending on your bank or payment provider.
• Delivery fees are non-refundable except for defective or incorrectly shipped items.

6. Exchanges

If you wish to exchange an item for a different size, color, or variant, follow the return process first and place a new order. Direct exchanges are not processed.

7. Damaged or Faulty Items

• Contact customer support within 48 hours of delivery.
• Provide photos or evidence of damage or defects.
• SellAfrrik will arrange a replacement or full refund based on your preference.

8. Time Limits

• Returns must be initiated within 15 days of delivery.
• All returned items must reach the designated pickup station within 5 days of initiating the return.
• Failure to meet these deadlines may result in cancellation of the return request.

9. Customer Responsibilities

• Ensure items are securely packaged in original condition.
• Follow system instructions for return and delivery.
• Provide accurate order and contact information.

10. Contact Us

For questions about returns or assistance, contact us at customersupport@sellafrrik.com.