Using Afrrika Pay Wallet

1. What is Afrrika Pay Wallet?

Afrrika Pay Wallet is the official payment system used on SellAfrrik. It allows vendors to securely receive payments from customers, manage earnings, process refunds, and request payouts.

All customer payments are processed through Afrrika Pay Wallet to ensure transparency, security, and accountability.

2. How Vendor Payments Work

1. Customer places an order on your store.
2. Customer pays securely via Afrrika Pay.
3. The payment is held in your Afrrika Pay Wallet.
4. Once the order is completed and confirmed, the funds become available in your wallet balance.

Vendors can track all transactions directly from their dashboard under the Wallet or Transactions section.

3. Requesting Payouts

Once funds are available in your Afrrika Pay Wallet:

1. Login to your vendor dashboard.
2. Navigate to the Wallet section.
3. Click Request Payout.
4. Select your preferred payout method (e.g., bank transfer or mobile money).
5. Confirm your request.

Payouts are processed according to the platform’s payout schedule and verification procedures.

4. Managing Refunds

In cases where a refund is required (e.g., order cancellation or approved return):

• Refunds are processed through Afrrika Pay Wallet.
• The refunded amount is returned to the customer via their original payment method or wallet.
• Vendors must ensure refund requests are handled promptly to maintain good customer ratings.

5. Best Practices for Vendors

• Regularly monitor your wallet transactions.
• Ensure payout details are accurate and up to date.
• Maintain sufficient balance for possible refunds.
• Resolve disputes quickly to avoid payment delays.
• Never attempt to bypass Afrrika Pay Wallet for direct payments.

All transactions on SellAfrrik must go through Afrrika Pay Wallet to ensure vendor protection and customer trust.