Managing Orders
Vendors can view the status of all orders received but cannot change the order status. SellAfrrik and the customer control the order lifecycle. Vendors participate by shipping items to SellAfrrik and processing refunds when necessary. All notifications are automated to keep customers, vendors, and SellAfrrik updated.
Order Status Lifecycle
| Status | Description | Vendor Action |
|---|---|---|
| Pending | Order created; vendor notified to confirm product availability. | Verify stock and prepare for shipping to SellAfrrik. |
| Order Being Prepared | Vendor is shipping the product to SellAfrrik or SellAfrrik already has it ready for dispatch. | Ship products to SellAfrrik if not already delivered. |
| Dispatched | SellAfrrik has shipped the product to the delivery agency (pickup station or door delivery). | No action required; track shipping progress. |
| At Pickup Station | Parcel has arrived at the delivery agency; notifications sent to customer, vendor, and SellAfrrik. | No action required; ensure product reached SellAfrrik safely. |
| Delivered | Customer collects from pickup station or receives door delivery; all stakeholders updated. | No action required; verify successful delivery if necessary. |
| Cancelled | Order cancelled before delivery or due to issues; refund workflow handled by SellAfrrik. | Pay any applicable refund; SellAfrrik updates status. |
Key Notes for Vendors
- Vendors cannot manually update order statuses.
- All notifications are automatic and sent to customers, vendors, and SellAfrrik.
- Shipping to SellAfrrik triggers the next stage in the order lifecycle.
- Returns and refunds are processed by SellAfrrik; vendors only provide the refund amount if applicable.
- Ensure timely shipping to SellAfrrik to prevent delays in delivery to customers.