Door Delivery Guidelines
SellAfrrik delivery partners may be requested to deliver parcels directly to customers’ addresses. These guidelines ensure timely, safe, and professional door-to-door deliveries while keeping all stakeholders informed.
1. Preparing for Delivery
- Confirm the parcel details and delivery address in the SellAfrrik system.
- Ensure parcels are securely packaged and labeled correctly.
- Plan the delivery route for efficiency and safety.
- Check that delivery staff are trained and equipped with necessary tools (e.g., vehicle, scanner, protective gear).
2. Conducting the Delivery
- Deliver parcels only to the customer or authorized recipient at the specified address.
- Verify recipient identity before handing over the parcel.
- Handle parcels carefully to prevent damage.
- Follow all local traffic laws and drive safely.
- If delivery cannot be completed, notify SellAfrrik immediately with the reason and plan for re-attempt.
3. Updating Delivery Status
- Immediately update the SellAfrrik system once a parcel is delivered.
- Use status update “Delivered,” as appropriate.
- Ensure the system triggers notifications to the customer and SellAfrrik automatically.
- Document any delivery issues (e.g., incorrect address, recipient unavailable) in the system for follow-up.
4. Communication & Notifications
- Maintain clear communication with customers if delivery delays or changes occur.
- Respond promptly to customer inquiries regarding door deliveries.
- Keep SellAfrrik informed of any delivery exceptions to ensure transparency and support.
5. Handling Returned Items
- If a customer refuses a parcel or cannot receive it, return the item to your pickup station promptly.
- Ship returned items back to SellAfrrik dispatch centers following standard procedures.
- Update parcel status in real-time to reflect the return.
Remember: SellAfrrik manages all refunds or replacements. Your role is strictly physical delivery and updates.
6. Support & Resources
Following these door delivery guidelines ensures parcels reach customers safely and on time, maintaining the high standards of SellAfrrik’s delivery network.