Getting Started as a Delivery Agency
Welcome to SellAfrrik! Partnering with us allows your delivery agency to provide safe and efficient parcel services. This guide is for agencies that already have pickup stations or delivery networks.
1. Verify Your Agency
Submit your agency details for SellAfrrik verification:
- Agency name and legal registration
- Business address and contact details
- Insurance covering parcels in transit
- Staff and driver certifications
2. Onboarding & Training
After verification, receive training on SellAfrrik’s processes:
- Receiving parcels from SellAfrrik dispatch centers
- Managing customer pickups at your station
- Door deliveries when requested by customers
- Updating parcel statuses in real-time
- Handling returned items by sending them back to SellAfrrik
3. Receiving Parcels from SellAfrrik
Your agency will receive parcels only from SellAfrrik. Responsibilities include:
- Storing parcels securely at your station
- Updating system status when parcels arrive
- Notifying SellAfrrik and customers when parcels are ready for pickup
4. Customer Pickups & Door Deliveries
- Manage safe and organized pickup operations
- Deliver parcels to customer addresses on request
- Update delivery status in SellAfrrik’s system
- Report any delivery issues promptly to SellAfrrik
5. Handling Returned Items
If a customer returns a parcel, your agency:
- Receives the returned item at your station
- Ships it back to SellAfrrik promptly
- Updates the parcel status in real-time
All refunds or replacements are handled solely by SellAfrrik.
6. Support & Resources
Following these steps ensures your agency is fully integrated with SellAfrrik and ready to deliver parcels efficiently.